Money Matters debt advice critical to Stoke-on-Trent Foodbank success


Want to know how Money Matters can help you out of financial crisis?

Our friendly Money Matters advisers provide face-to-face debt and benefits advice to those who use Foodbanks in Stoke.


From prominent teacher to bankruptcy : Julia's story

Julia (not her real name) became a Money Matters client at the end of 2013. When Julia was made redundant from her Head of Department role in 2011, her life started to unravel. Not long after the redundancy, her father passed away. Julia talks about the impact of losing a key member of her support system:

"I felt as if I had had a mental breakdown. My GP referred me to a psychiatrist and after many assessments I was diagnosed with Bi-Polar Disorder."

Julia became desperate, struggling to cope with her mental health problems and her grief, all the while being primary carer for her disabled son. As her life became increasingly dysfunctional, the formerly confident professional ran up significant credit card debt and secured several loans against her property to the point where unpaid mortgage arrears put her home at risk of repossession.

"My panic attacks were increasing and my anxiety and stress levels were at their worst. I couldn't see myself ever returning to a normal life. The ongoing money worries were affecting my son’s health as well, and putting a strain on our relationship."

The Money Matters team supported Julia on her journey to regaining control of her life, helping her access the right benefits for her situation.

At this point, Julia had also been diagnosed with Ménière's Disease (affecting both her hearing and balance) and struggled to manage her condition unaided. Despite this, her application for Personal Independence Payment was declined. That decision was successfully overturned, however, after Money Maters intervened.

With £100k debt, Julia’s only option was bankruptcy. Money Matters was successful in obtaining a grant from the Severn Trent Trust Fund on Julia’s behalf to cover the costs of the bankruptcy application and court fees.

Julia’s debt was written off eventually and she was given the opportunity to start afresh. 



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• Authorised and regulated by The Financial Conduct Authority  

• Covered by Professional Indemnity Insurance 

• Authorised by the Financial Conduct Authority to provide credit information services 

• Registered with the Money Advice Service for the Common Financial Statement