Job Title: Debt Adviser
Employed by: Saltbox
Based at: Saltbox, Bemersley House, Gitana Street, Hanley, Stoke-on-Trent, ST1 1DY (with drop in face to face sessions delivered at community venues around Stoke-on-Trent)
Salary: £27,500 – £28,982 subject to experience & qualifications
Hours: 35 hours – Office-based, home working, home visits or community locations – flexibility required
Responsible to: Money Matters Operations Manager
Contract: Permanent – (subject to funding)
Recruitment: This post is subject to a satisfactory DBS and reference checks and 6 months probationary period
Purpose of the role
To provide accessible, client-centred, regulated debt advice and casework activities for service users identified through drop-ins at community locations, as well as direct external and internal referrals. This role requires attendance at drop-in sessions where the adviser would also need to provide light-touch benefits and income maximisation support.
Summary of duties
- To provide a warm and supportive welcome to all clients
- To collect information and work with the Debt Casework Assistant to provide debt advice in line with the CMA and FCA Debt Quality Compliance framework and keep updated on industry regulation changes.
- To provide face to face, telephone, and home visit support to clients.
- To attend both regular drop in sessions within community locations, including foodbank and community lounge venues, and one-off drop in sessions as required.
- To assist in producing, maintaining and distributing appropriate information materials.
Closing Date: 12.00 noon Monday 28 September 2026
Interviews:
Priority interviews will be allocated to candidates who best suit the criteria for the role. The interviews will take place at Bemersley House Office, Gitana Street, Hanley, ST1 1DY
To apply for this vacancy, please send a CV and covering letter, explaining your suitability and experience for the role, to Helen Platt, HR Manager and request a full Job Description for your information.
Email: vacancies@saltbox.org.uk
Staff Benefits:
- Group Life Insurance
- A Health Care & Cash Plan delivered by Medicash
- A salary exchange scheme – this is only for staff who have opted into the Saltbox Pension Scheme
- Staff support & counselling service from local NHS provider
- 24 days annual leave
- Plus an extra day on your birthday
- No weekend work
- Enhanced Maternity/Paternity pay
- Wellbeing & Discounts
- Learning & Development