Principal function: To hold foodbank drop-in sessions, triaging foodbank clients and providing Financial Capability support.
Location: Variable, as required, at various Stoke-on-Trent foodbank centres in the local community.
Hours: Variable, a commitment of at least two hours per week
Duties: To play an active part in the Money Matters team, including:
- Holding Money Matters foodbank drop-in sessions at Stoke-on-Trent foodbanks
- Providing a warm and welcoming atmosphere to clients
- Triaging clients’ situations and signposting or referring them, either internally or externally, for appropriate further support
- Carrying out benefits checks using Money Matters online benefits calculator
- Completing an income and expenditure exercise with clients
- Supporting clients with money saving, budgeting and money management tips
- Recording notes and outcomes on our system
- Scanning and uploading documents
- Undertaking training as necessary, including completing relevant CMA online training and shadowing others at foodbanks
- Attending team meetings
Reporting to: Senior Advisor / Debt Caseworker
What’s in it for you: This is a great role for anyone interested in developing skills in the field of financial capability and advice. You’ll get to work with an experienced team and learn new skills from them in a lively environment. You will be playing a vital role in improving the financial resilience of vulnerable people in the local community. You may learn some money saving tips for yourself.
Training and supervision:
- All volunteers will get in house training
- Supervision, as required, will be provided
- Further training opportunities may be available
Personal qualities required: All volunteers need to
- be enthusiastic, proactive, and willing to learn new skills
- have a friendly, approachable manner.
- Have strong communication skills and
- Be able to speak and understand English well
- Be computer literate
- be willing to hold drop-in sessions at local foodbanks.
Notes:
Minimum age: 18
Contact: Nicola Cartwright
Telephone: 07880 795304
Email: money@13.40.48.64